We strive to provide excellent service and make our best effort to meet the timing commitments detailed in this policy.
Please thoroughly review this so that you know what to expect regarding receipt of your order with us.
We ship to all points in Canada where shipping is available.
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer’s personal shipping account. Our preferred shipping company is Canada Post so we will use them when it is the cheapest option, however, we reserve the right to use other carriers when necessary.
We will post tracking numbers to your order at the time of shipment or as soon as they are available.
If you elect to refuse the delivery of the items you ordered from ECM, or return items without requesting an RMA (Return Merchandise Authorization), a 25% restocking fee plus original shipping charges will be billed to the card on file.
Paid Shipping Terms
Orders placed will generally ship the following business day; those placed on Saturday or Sunday will ship next business day. Please note that all shipping windows refer specifically to business days, not calendar days. Paid shipping methods are guaranteed up to the amount of any paid shipping.
The customer is responsible for all freight charges on commercial machine shipments.
Timing of Your Shipment
You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order.
In general, shipping carrier estimates are “best effort” and not guaranteed.
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days after delivery.
Items are carefully packaged to protect against damage during shipping.
Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it. Notify us immediately so that we can begin the claims process.
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received after the product’s expiration date, please contact us immediately so that we can send a replacement. All returns are subject to an inspection period before a replacement can be sent.
Shipping Contact Information
If you have any questions, comments or concerns about our Shipping Policy, please contact us:
Phone: (604) 291-6363